support.secureframe.com not redirecting to Support resources

Incident Report for Secureframe

Resolved

This incident has been resolved.

Posted Dec 28, 2021 - 14:48 PST

Update

We have a temporary fix implemented so that users can visit https://support.secureframe.com

Posted Dec 28, 2021 - 11:14 PST

Monitoring

We have a temporary fix implemented so that users can visit https://support.secureframe.com

Posted Dec 28, 2021 - 11:12 PST

Identified

We're in the process of working with our DNS provider and Support tools to reconcile the misconfiguration.

In the meantime, you can find our support resources at: https://secureframe.zendesk.com

Posted Dec 28, 2021 - 10:49 PST

This incident affected: Help Desk.