Elevated errors with third party vendor

Incident Report for Secureframe

Resolved

The third-party service has recovered and all affected services are fully operational. We've confirmed normal performance. Thank you for your patience.
Posted Jul 10, 2026 - 11:57 PDT

Update

Affected services are coming back online and error rates are returning to normal. We're continuing to monitor the recovery to ensure stability.
Posted Jul 10, 2026 - 11:37 PDT

Update

Affected services are coming back online and error rates are returning to normal levels. Our team is continuing to monitor the recovery to ensure stability. We'll post another update shortly / once the incident is fully resolved. Thank you for your patience.
Posted Jul 10, 2026 - 11:29 PDT

Update

We are continuing to monitor for any further issues.
Posted Jul 10, 2026 - 10:27 PDT

Monitoring

We're experiencing an elevated level of API errors with a third party vendor. This is causing app wide issues.
Posted Jul 10, 2026 - 10:25 PDT
This incident affected: Web Application, API, and Trust.